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Log in and reset your password

Sign in to the CSIPay portal, get back in if you forget your password, and keep your account secure.

Getting started › LoginAll portal users7 stepsVideo walkthrough
Walkthrough video: select play to watch Log in and reset your password walkthrough video thumbnail

You'll need

  • An active CSIPay portal account. New to CSIPay? Reach out to your administrator to get access.
  • A supported web browser: the latest version of Chrome, Edge, or Firefox.
  • Access to the email inbox for your account, for password reset emails.

01Sign in

Sign in with your Google or Microsoft account, or with the email address and password registered to your account.

1

Open the login page

Open your web browser and go to the CSIPay portal. The login page appears.

2

Choose how to sign in

Select Continue with Google or Continue with Microsoft to sign in with that account. Or, under or sign in with email, enter your Email and Password and select Sign in. The eye icon shows or hides your password as you type. Your dashboard opens.

The CSIPay login page with Continue with Google, Continue with Microsoft, email and password fields, and the Sign in button
The login page.
If you see an error. If your email or password didn't match, check that Caps Lock is off and try again. If it keeps happening, reset your password as described next.

02Reset your password

Forgot your password? Set a new one from the login page in three short steps.

3

Select Reset it here

On the login page, next to Forgot your password?, select Reset it here. The Forgot your password? page opens.

4

Request the reset link

Enter the email address registered to your account and select Send Reset Link. The button becomes active once you've typed an address. Select Back to Sign In if you change your mind.

The Forgot your password? page with the Email field and the Send Reset Link button
Request a reset link.
5

Open the reset email

Check your inbox for the email from CSIPay and select Reset Password in it. The Set New Password page opens.

6

Set your new password

Enter your New Password. As you type, the checklist turns green when the password meets each requirement:

  • One lower and one upper case character
  • One number
  • One special character
  • 8 characters minimum

Enter it again in Confirm New Password, then select Reset Password.

The Set New Password page with the New Password field, the four requirement checks, Confirm New Password, and the Reset Password button
Set New Password, with every requirement met.
7

Sign in again

Select Back to Sign In and sign in with your new password.

Reset links expire. For security, password reset links only work for a limited time. If yours no longer works, request a new one.

03Keep your account secure

A few habits that protect your account and your merchants' data.

Good to know

  • If your session expires, the portal returns you to the login page with a message asking you to sign in again.
  • Always select Log Out before closing your browser, especially on a shared device.
  • Don't save your password on public or shared computers.
  • Choose a password you don't use anywhere else.
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