Track a payout and check its details

Open Payouts

In the left navigation sidebar, open Admin and select Payouts. Each row shows:

• Merchant: the business the payout is for.
• Payout ID: the payout's unique identifier.
• Amount: the payout amount. Fees and reserves show as negative amounts.
• Created Date: when the payout was created.
• Status: where the payout stands.
• Actions: the arrow that opens the payout.

Filter by status or date

Select the filter button next to the search bar. Under Status, tick the statuses you want to see:

• Pending: created, not yet approved.
• Approved: approved and on its way.
• Failed: did not complete.
• Voided: canceled before it was sent.
• Settled: the money has reached the bank account.
• Returned: sent, then returned by the bank.
• Not Processed: not yet picked up for processing.

Use Created From and Created To to narrow by date, and Reset Filter to clear everything.

Search

Type in Search by Name, ID, Amount, Date to find a payout by merchant name, payout ID, amount, or date.

Open the payout

In the Actions column, select the arrow at the end of the row. The Payout Details page opens.

Read the payout details

The Payout Details panel shows the Disbursement ID, Status, Amount, Created Date, Processed Date, the last four digits of the Bank Account, and, if the payout did not go through, the Code and Message explaining why, with the Received At time.

Check the disbursement details

The Disbursement Details table lists every entry behind the amount, with its Trace Number, Type (Transaction, Fee, or Reserve), Event (Settlement or Capture), Platform, and Amount, and the total at the bottom. Select Back to return to the list.

Select Export as

In the top right of the Payouts page, select Export as, then choose CSV or XLS. The file downloads with the payouts you are looking at, so apply your filters first. Export as is also available on a payout's details page.