Understand your balance

Open Balance Details

In the left navigation sidebar, open Admin and select Balance Details. Each entry in the list shows:

• Amount: the entry amount. Fees, payouts, and holds show as negative amounts.
• Type: Transaction, Fee, Payout, Hold, Chargeback, or Reserve.
• Status: Processed or Pending.
• Event: what created the entry, for example Settlement or Capture.
• Merchant: the business the entry belongs to.
• Created at and Updated at: when the entry was created and last changed.

Switch between balances

At the top of the list, select Processed Balance or Pending Balance. Processed entries have settled into the balance; pending entries are still on their way. Both tabs have the same search, filters, columns, and export.

Filter by type or date

Select the filter button next to the search bar. Under Filter by, tick Fee, Transaction, Hold, Chargeback, or Reserve, or leave All selected. Open Date range to narrow by period, and use Reset Filter to clear everything.

Check the applied filters

The filters you apply appear as chips above the list, under Filter type and Date Range. Select the X on a chip to remove that filter.

Search

Type in Search by ID, Merchant, Type to find an entry by its ID, the merchant, or the entry type.

Choose your columns

Select Customize Columns in the top right. In the Customised Columns panel, use the eye icon to show or hide a column (ID is always shown), drag to reorder, then select Apply. Restore brings back the default set. The available columns are ID, Account, Amount, Type, Status, Event, Merchant, Payout ID, Transaction ID, Chargeback ID, Created at, and Updated at.

Select Export as

Select Export as in the top right and choose CSV or XLS. The export contains the balance tab, filters, and columns you are looking at, so set those first.